Solis Eterna Hospice Privacy Policy & Notice of Privacy Practices

Effective Date: December 17, 2025

Solis Eterna (“we,” “us,” or “our”) is committed to protecting the privacy of our patients, their families, and our website visitors. This document outlines our practices regarding data collection on our website and our legal duties regarding your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Illinois State Laws.

Part 1: Website Privacy Policy (General Visitors)

This section applies to individuals interacting with our website, https://www.google.com/search?q=soliseterna.com.

1. Information We Collect

  • Voluntary Information: We collect information you provide directly to us via contact forms, such as your name, email address, phone number, and any message content.

  • Automated Information: We may use cookies and analytics tools to collect non-identifying data like IP addresses and browser types to improve our website experience.

2. Illinois Biometric Information Privacy Act (BIPA)

Solis Eterna does not collect, use, or store biometric identifiers (such as fingerprints or facial recognition data) through our website. If our practices change, we will obtain prior written consent as required by Illinois law.

Part 2: HIPAA & Illinois Notice of Privacy Practices (Patients)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Our Legal Duty

Solis Eterna is required by law to maintain the privacy of your Protected Health Information (PHI). We must follow the privacy practices described in this notice while it is in effect.

2. Heightened Protections under Illinois Law

While HIPAA allows many disclosures, Illinois law is more restrictive in certain areas. We will comply with the following state-specific protections:

  • Mental Health Records: Under the Illinois Mental Health and Developmental Disabilities Confidentiality Act, we will not disclose records related to mental health services without your specific written consent, except in limited circumstances required by law (e.g., a court order).

  • Genetic Information: Under the Illinois Genetic Information Privacy Act (GIPA), we are prohibited from using your genetic information for underwriting purposes or disclosing it without your authorization.

  • HIV/AIDS Status: In accordance with the Illinois AIDS Confidentiality Act, any information regarding HIV testing or status will not be disclosed without a specific, separate written authorization from you.

3. Uses and Disclosures of PHI

We may use and disclose your PHI for:

  • Treatment: To doctors, nurses, and clinicians providing your hospice care.

  • Payment: To obtain reimbursement from Medicare, Medicaid, or private insurers.

  • Healthcare Operations: For quality assessment and business management.

  • Legal Mandates: To public health authorities or law enforcement as required by Illinois and Federal law.

4. Your Rights Regarding Your PHI

  • Right to Inspect/Copy: You may request access to your medical and billing records.

  • Right to Amend: You may request a correction if you believe information is inaccurate.

  • Right to an Accounting: You may request a list of certain disclosures we have made of your PHI.

  • Right to Request Restrictions: You may ask us to limit how we use or disclose your PHI.

5. Breach Notification

We will notify you following any "breach" of your unsecured PHI, as defined by both federal law and the Illinois Personal Information Protection Act (PIPA).

Part 3: Contact & Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or the Secretary of the U.S. Department of Health and Human Services.

Solis Eterna Hospice Attn: Privacy Officer [support@solishospice.org]

This notice is provided in compliance with federal HIPAA regulations and Illinois state law.